Brand Overview MasterPlay is a relatively new online casino operator that has been gaining popularity in recent years due to its impressive game collection, user-friendly interface, and generous bonuses. The brand was founded in 2017 by a team of experienced industry professionals with the goal of creating an exceptional gaming experience for players worldwide.
Headquartered in Malta, MasterPlay is licensed by the Malta Gaming Authority (MGA) and is operated by LTT International Limited, a company registered masterplay.uk under Maltese law. This license ensures that the brand adheres to strict regulations regarding fair play, player protection, and responsible gambling practices.
Registration Process The registration process at Masterplay is straightforward and can be completed in just a few minutes. To sign up, players must provide basic personal information such as name, email address, phone number, and date of birth. They also need to choose a username and password for their account.
Once the profile has been created, new users are required to verify their identity by uploading scanned copies of their ID (passport or driver’s license) and proof of address (utility bill or bank statement). This process typically takes a few hours to complete but can be expedited through customer support if needed.
Account Features After successful registration and account verification, players have access to an array of features that enhance the gaming experience. These include:
- Account management: Players can view their balance, transaction history, and account details.
- Deposit methods: Masterplay supports various deposit options such as credit cards (Visa, Mastercard), e-wallets (Neteller, Skrill), and online banking services like Bank Transfer or PayPal.
- Withdrawal requests: Payments are processed promptly with a minimum processing time of 24 hours for most withdrawal types.
- Responsible gaming tools: Players can set deposit limits, self-exclude from the platform, or take breaks from their account.
Bonuses Masterplay offers an array of bonuses to both new and existing players. New users receive:
- Welcome bonus: A 100% match-up bonus up to €200 on the first deposit.
- Free spins: Up to 50 free spins for slot enthusiasts on select games.
- Loyalty program: Players can earn points by playing specific slots, which are redeemable for cash or exclusive bonuses.
Existing players benefit from:
- Regular reload promotions.
- Tournaments with attractive prize pools and freeroll opportunities.
- Exclusive VIP offers tailored to high-rollers.
Payments and Withdrawals Masterplay supports multiple payment options to cater to diverse player preferences. The minimum deposit amount is €10 for most methods, while the withdrawal threshold varies depending on the chosen method:
- Credit cards: 5% transaction fee applies; processing time between 2-3 business days.
- E-wallets (Neteller, Skrill): No fees applicable; withdrawals are processed within a few hours.
- Online banking services: Minimum €10 deposit required; transfer times vary by provider.
Game Categories The online casino boasts over 1,000 high-quality games from top providers like NetEnt, Microgaming, and Playtech. These titles include:
- Slot machines (Classic Slots, Video Slots, Jackpot Games)
- Table Games (Roulette, Blackjack, Baccarat)
- Live Casino Experience
- Video Poker Variations
Software Providers Masterplay partners with reputable game developers to ensure a diverse selection of games and regular updates. The brands that power the casino include:
- NetEnt
- Microgaming
- Playtech
- Evolution Gaming (Live Dealer Solutions)
This collaborative approach allows Masterplay to offer an ever-growing library of engaging titles.
Mobile Version The mobile version of MasterPlay is optimized for seamless gameplay across multiple devices and operating systems. Players can access the full range of games, account management features, and bonuses through their mobile browser or downloaded app (available on Android and iOS platforms).
Security and License Masterplay has implemented robust security measures to protect player data:
- Encryption: 128-bit SSL encryption secures transactions.
- Firewall protection
- Regular software updates
The casino holds a valid license from the Malta Gaming Authority (MGA), ensuring that all regulatory requirements are met.
Customer Support Help is always at hand through various channels, including email (support@masterplay.com), live chat, and phone support (+356 3553 6008). The customer support team operates around the clock to address queries and resolve issues promptly.
The casino’s extensive FAQ section also addresses common questions about account management, bonuses, payments, and responsible gaming tools.
